Home Wirelsss Broadband Plans

What is Home Wireless Broadband?

Home Wireless Broadband is a Fixed Wireless broadband service powered by 4G mobile. It's a great alternative to fixed line broadband services such as the NBN, particularly for those who are currently on a basic NBN12 plan. We’ll check coverage at your address before we connect your service.

How is Home Wireless Broadband different to WiFi?

Home Wireless Broadband and WiFi are related, but they're not the same thing.

• Home Wireless Broadband is a broadband access service that connects your home to the internet. Your Home Wireless Broadband Smart Modem Gateway connects to nearby mobile towers to deliver internet to your home.
• WiFi is a method to connect devices to your modem. Your Home Wireless Broadband Smart Modem Gateway broadcasts a WiFi signal throughout your home so you can wirelessly connect your smartphone, laptop and other WiFi devices. The Home Wireless Broadband Smart Modem Gateway supports the latest ‘WiFi 6’ technology.

Does Home Wireless Broadband include a phone service?

Home Wireless Broadband is a data-only broadband service. It does not include a standard phone service.

Eligible existing Westnet broadband customers can get an optional Virtual Phone service which allows you to:

• Forward all incoming calls to an alternative phone number of your choosing (Standard Australian landlines/mobiles only).
• Keep your existing phone number, should you wish to switch back to NBN, or switch to a phone service with another provider.

Note: Making calls and all other phone features will be unavailable.

If you do not port your phone number to us at the time of applying for the Home Wireless Broadband service you will not be able to apply for Virtual Phone at a later date.

As part of our ongoing commitment to deliver great service and value to our customers, we are planning to move existing Westnet residential customers to iiNet in 2024.

New residential customers can sign up to plans at iiNet from 6 December 2023.

This will not disrupt existing customers’ current services at this time and no action is required to continue as a valued Westnet customer. Existing customers can still change plans, add new services, update account details, move house, and upgrade to a new broadband technology. Learn more about this change.

Home Wireless Broadband Speeds

Is there a contract to purchase Home Wireless Broadband?

All Home Wireless Broadband plans are available on a no lock-in contract.

How am I billed for my Home Wireless Broadband service?

Home Wireless Broadband is provided on a prepaid basis. Westnet will debit your bank account/credit card 7 days prior to the end of the billing period for the following billing period’s monthly charge.

Are there any excess charges?

No, it isn’t possible to accrue any excess charges with Home Wireless Broadband.

Do I need to purchase any new hardware or equipment to use Home Wireless Broadband?

To use Home Wireless Broadband, you must use the Home Wireless Broadband Smart Modem Gateway supplied by us. All our new Home Wireless Broadband customers will get this modem included with their plan.

What is the Home Wireless Broadband Smart Modem Gateway Non-return fee?

If you cancel your plan within 24 months of connecting or if your order is withdrawn by us, you must return the Home Wireless Broadband Smart Modem Gateway to us. If you do not return the Home Wireless Broadband Smart Modem Gateway within 21 days of your order being withdrawn or cancellation of your service, then you will be charged a modem non-return fee. The non-return fee is calculated as $8 multiplied by months remaining in the first 24 months. For example, if you leave after 18 months you would pay $8 x 6 (the number of remaining months), a total of $48. Max modem non-return fee is $192.

Is there a cancellation fee for Home Wireless Broadband?

Home Wireless Broadband is only available on a no lock-in contract, so there's no Contract Break Fee if you choose to cancel. To avoid any modem non-return fee, simply return the modem to us within 21 days of your order being withdrawn or cancellation of your service. Please refer to our Pricing Schedule for more details.

Where is Home Wireless Broadband available?

Home Wireless Broadband is currently available at select addresses only.

Please note: Home Wireless Broadband is only for use within Australia at the address nominated on your application. If you need to move house, please contact us so we can check coverage at your new address.

Will Home Wireless Broadband work if I live in an apartment or own a two storey property?

Yes, Home Wireless Broadband should work in multi-dwelling units (like apartments) and multi-storey properties. For best results, position your Home Wireless Broadband Smart Modem Gateway near a window, away from direct sunlight.

Can I take my Home Wireless Broadband service to another location (e.g. holiday or moving house)?

No. The Home Wireless Broadband service uses our 4G Network and is only for use at the address nominated on your application. The service will be disconnected if we identify that you have moved to another location. If you wish to move the service address, please contact us to check service and network availability at the new location and notify us if you wish to set up your service at your new location.

What do I need for a Home Wireless Broadband service?

All you'll need is a Westnet supplied Home Wireless Broadband Smart Modem Gateway for your broadband service to operate as expected.

Please note: Some premises may require the use of external antennae with the Home Wireless Broadband Smart Modem Gateway. Please do not attach these antennae unless instructed to do so by Westnet Support, as using the antennae unnecessarily can actually worsen performance.

Can I use my router from another provider?

No. You must use the Home Wireless Broadband Smart Modem Gateway supplied by us.

Can I use my SIM card from another provider or from my mobile device with the Home Wireless Broadband Smart Modem Gateway?

No. The Westnet SIM card should not be removed from your Home Wireless Broadband Smart Modem Gateway.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the Home Wireless Broadband network?

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) will not work over the Home Wireless Broadband network as Home Wireless Broadband does not include a Phone service that is able to make outgoing calls.

Please note: Westnet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.

How long does it take to get connected to Home Wireless Broadband?

Not long! As soon as it arrives (within 2-5 business days for metro areas or 7 days for regional areas), simply plug it in and you'll be able to get online.

Please note, your existing NBN service will be automatically disconnected 7 days after you’re connected to Home Wireless Broadband. Please inform us if you do not wish for your NBN service to be disconnected. You will continue to be charged for your NBN service if you choose to keep it running beyond the 7 days.

What if Home Wireless Broadband isn't the right fit for me?

If Home Wireless Broadband isn't working out for you, we may have another broadband plan that will better suit your needs. We recommend that you check your address on our website for alternative broadband plans such as ULTRA Broadband or NBN.

Customers who were previously connected to a Westnet NBN plan can easily switch back to NBN by contacting Westnet Support.

• Standard Terms & Conditions
• Service Description and Terms – Home Wireless Broadband Service