Critical Information Summaries
Our Critical Information Summary archive includes information for our current products & services, as well as historical information dating back to 1 September 2012.
If you are a Westnet customer migrating to iiNet, please note that your Westnet ‘Unlimited’ plan is known as an iiNet ‘Liimitless’ plan.
Residential
Mobile
Mobile Voice
- Westnet Mobile Voice (Small plan) 31/01/24 to Current
- Westnet Mobile Voice (Medium plan) 31/01/24 to Current
- Westnet Mobile Voice (Large plan) 31/01/24 to Current
- Westnet Mobile Voice (Extra Large plan) 31/01/24 to Current
- Westnet Mobile Voice (Small plan) 09/09/21 to 31/01/24
- Westnet Mobile Voice (Medium plan) 09/09/21 to 31/01/24
- Westnet Mobile Voice (Large plan) 09/09/21 to 31/01/24
- Westnet Mobile Voice (Extra Large plan) 09/09/21 to 31/01/24
- Westnet Mobile Voice (Small plan) 11/03/21 to 09/09/21
- Westnet Mobile Voice (Medium plan) 11/03/21 to 09/09/21
- Westnet Mobile Voice (Large plan) 11/03/21 to 09/09/21
- Westnet Mobile Voice (Extra Large plan) 11/03/21 to 09/09/21
- Westnet Mobile Voice (6GB plan) 21/10/20 to 11/03/21
- Westnet Mobile Voice (14GB plan) 21/10/20 to 11/03/21
- Westnet Mobile Voice (25GB plan) 21/10/20 to 11/03/21
- Westnet Mobile Voice (30GB plan) 21/10/20 to 11/03/21
- Westnet Mobile Voice (2.5GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice (4GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice (6GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice (14GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice (25GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice (30GB plan) 05/08/20 to 21/10/20
- Westnet Mobile Voice ($15 plan) 30/12/19 to 05/08/20
- Westnet Mobile Voice ($19.99 plan) 30/12/19 to 05/08/20
- Westnet Mobile Voice ($24.99 plan) 30/12/19 to 05/08/20
- Westnet Mobile Voice ($29.99 plan) 30/12/19 to 05/08/20
- Westnet Mobile Voice ($37.99 plan) 30/12/19 to 05/08/20
- Westnet Mobile Voice ($15 plan) 08/02/18 to 30/12/19
- Westnet Mobile Voice ($19.99 plan) 08/02/18 to 30/12/19
- Westnet Mobile Voice ($24.99 plan) 08/02/18 to 30/12/19
- Westnet Mobile Voice ($29.99 plan) 08/02/18 to 30/12/19
- Westnet Mobile Voice ($37.99 plan) 08/02/18 to 30/12/19
- Westnet Mobile Voice ($19.99 plan) 16/02/16 to 08/02/18
- Westnet Mobile Voice ($29.99 plan) 16/02/16 to 08/02/18
- Westnet Mobile Voice ($39.99 plan) 16/02/16 to 08/02/18
- Westnet Mobile Voice ($49.99 plan) 16/02/16 to 08/02/18
- Westnet Mobile Voice 18/12/15 to 16/02/16
- Westnet Mobile Voice 16/06/15 to 18/12/15
- Westnet Mobile Voice 20/04/15 to 16/06/15
- Westnet Mobile Voice 12/03/15 to 20/04/15
- Westnet Mobile Voice 24/02/15 to 11/03/15
- Westnet Mobile Voice 14/01/14 to 24/02/15
- Westnet Mobile Voice 29/05/13 to 14/01/14
- Westnet Mobile Voice 01/09/12 to 29/05/13
Mobile Broadband (no longer sold)
Internet
Broadband
5G Home Broadband
- Westnet 5G Home Broadband 14/08/24 to Current
- Westnet 5G Home Broadband 10/04/24 to 14/08/24
- Westnet 5G Home Broadband 13/12/23 to 09/04/24
- Westnet 5G Home Broadband 11/10/23 to 12/12/23
- Westnet 5G Home Broadband 28/06/23 to 11/10/23
- Westnet 5G Home Broadband 26/04/22 to 28/06/23
- Westnet 5G Home Broadband 18/05/22 to 26/04/23
- Westnet 5G Home Broadband 08/12/21 to 18/05/22
- Westnet 5G Home Broadband 27/10/21 to 08/12/21
Home Wireless Broadband
- Westnet Home Wireless Broadband 18/09/24 to Current
- Westnet Home Wireless Broadband 09/04/24 to 18/09/24
- Westnet Home Wireless Broadband 13/12/23 to 09/04/24
- Westnet Home Wireless Broadband 26/04/23 to 12/12/23
- Westnet Home Wireless Broadband 08/12/21 to 26/04/23
- Westnet Home Wireless Broadband 10/11/21 to 08/12/21
- Westnet Home Wireless Broadband 27/10/21 to 10/11/21
- Westnet Home Wireless Broadband 21/07/21 to 27/10/21
- Westnet Home Wireless Broadband 25/03/21 to 21/07/21
Cable (no longer sold)
- Westnet Residential Cable (HFC) 21/09/22 to 05/10/22
- Westnet Residential Cable (HFC) 02/06/21 to 21/09/22
- Westnet Residential Cable (HFC) 31/03/21 to 02/06/21
- Westnet Residential Cable (HFC) 26/08/20 to 31/03/21
- Westnet Residential Cable (HFC) 30/12/19 to 26/08/20
- Westnet Residential Cable (HFC) 29/10/19 to 30/12/19
- Westnet Residential Cable (HFC) 06/09/19 to 29/10/19
- Westnet Residential Cable (HFC) 07/06/18 to 06/09/19
- Westnet Residential Cable (HFC) 31/10/16 to 07/06/18
- Westnet Residential Cable (HFC) 18/12/15 to 31/10/16
VDSL2 (no longer sold)
- Westnet VDSL2 21/09/22 to 05/10/22
- Westnet VDSL2 30/12/19 to 21/09/22
- Westnet VDSL2 29/10/19 to 30/12/19
- Westnet VDSL2 06/09/19 to 29/10/19
- Westnet VDSL2 15/08/19 to 06/09/19
- Westnet VDSL2 09/08/18 to 15/08/19
- Westnet VDSL2 28/02/17 to 09/08/18
- Westnet VDSL2 08/01/16 to 28/02/17
- Westnet VDSL2 17/12/15 to 08/01/16
- Westnet VDSL2 05/11/15 to 16/12/15
Dialup (no longer sold)
Naked (no longer sold)
- Westnet Naked DSL 30/12/19 to 22/09/20
- Westnet Naked DSL 29/10/19 to 30/12/19
- Westnet Naked DSL 06/09/19 to 29/10/19
- Westnet Naked DSL 19/07/16 to 06/09/19
- Westnet Naked DSL 19/07/16 to 09/10/17
- Westnet Naked DSL 17/09/15 to 18/07/16
Off-Net ADSL (no longer sold)
- Westnet Off-Net ADSL 30/12/19 to 16/04/20
- Westnet Off-Net ADSL 29/10/19 to 30/12/19
- Westnet Off-Net ADSL 06/09/19 to 29/10/19
- Westnet Off-Net ADSL 05/07/16 to 06/09/19
- Westnet Off-Net ADSL 05/05/16 to 05/07/16
- Westnet Off-Net ADSL 24/09/15 to 05/05/16
- Westnet Off-Net ADSL 04/03/15 to 23/09/15
- Westnet Off-Net ADSL 10/02/15 to 03/03/15
- Westnet Off-Net ADSL 24/11/14 to 10/02/15
- Westnet Off-Net ADSL 25/11/13 to 24/11/14
- Westnet Off-Net ADSL 19/02/13 to 25/11/13
- Westnet Off-Net ADSL 01/09/12 to 19/02/13
On-Net ADSL (no longer sold)
- Westnet On-Net ADSL 30/12/19 to 22/09/20
- Westnet On-Net ADSL 29/10/19 to 30/12/19
- Westnet On-Net ADSL 06/09/19 to 29/10/19
- Westnet On-Net ADSL 10/10/17 to 06/09/19
- Westnet On-Net ADSL 07/07/16 to 09/10/17
- Westnet On-Net ADSL 05/05/16 to 06/07/16
- Westnet On-Net ADSL 23/09/15 to 05/05/16
- Westnet On-Net ADSL 04/03/15 to 23/09/15
- Westnet On-Net ADSL 10/02/15 to 03/03/15
- Westnet On-Net ADSL 20/01/15 to 10/02/15
- Westnet On-Net ADSL 20/09/13 to 19/01/15
- Westnet On-Net ADSL 25/06/13 to 20/09/13
- Westnet On-Net ADSL 01/09/12 to 25/06/13
NBN™
Change Affecting Legacy NBN100/40 Residential Customers
NBN Fibre
- Westnet Residential NBN Fibre 03/07/24 to Current
- Westnet Residential NBN Fibre 20/03/24 to 03/07/24
- Westnet Residential NBN Fibre 14/02/24 to 20/03/24
- Westnet Residential NBN Fibre 01/02/23 to 14/02/24
- Westnet Residential NBN Fibre 23/11/22 to 01/02/23
- Westnet Residential NBN Fibre 28/09/22 to 23/11/22
- Westnet Residential NBN Fibre 31/08/22 to 28/09/22
- Westnet Residential NBN Fibre 29/06/22 to 31/08/22
- Westnet Residential NBN Fibre 02/03/22 to 29/06/22
- Westnet Residential NBN Fibre 13/01/22 to 02/03/22
- Westnet Residential NBN Fibre 10/11/21 to 13/01/22
- Westnet Residential NBN Fibre 02/06/21 to 10/11/21
- Westnet Residential NBN Fibre 31/03/21 to 02/06/21
- Westnet Residential NBN Fibre 26/02/21 to 31/03/21
- Westnet Residential NBN Fibre 10/02/21 to 26/02/21
- Westnet Residential NBN Fibre 02/02/21 to 10/02/21
- Westnet Residential NBN Fibre 28/01/21 to 02/02/21
- Westnet Residential NBN Fibre 16/12/ to 28/01/21
- Westnet Residential NBN Fibre 11/11/20 to 16/12/20
- Westnet Residential NBN Fibre 20/10/20 to 11/11/20
- Westnet Residential NBN Fibre 18/06/20 to 20/10/20
- Westnet NBN Fibre 14/05/20 to 18/06/20
- Westnet NBN Fibre 06/05/20 to 14/05/20
- Westnet NBN Fibre 10/02/20 to 06/05/20
- Westnet NBN Fibre 30/12/19 to 10/02/20
- Westnet NBN Fibre 29/10/19 to 30/12/19
- Westnet NBN Fibre 06/09/19 to 29/10/19
- Westnet NBN Fibre 28/03/18 to 06/09/19
- Westnet NBN Fibre 06/02/18 to 28/03/18
- Westnet NBN Fibre 13/12/17 to 06/02/18
- Westnet NBN Fibre 10/10/17 to 13/12/17
- Westnet NBN Fibre 31/08/17 to 09/10/17
- Westnet NBN Fibre 28/07/17 to 30/08/17
- Westnet NBN Fibre 27/04/16 to 21/07/16
- Westnet NBN Fibre 31/03/16 to 27/04/16
- Westnet NBN Fibre 26/05/15 to 31/03/16
- Westnet NBN Fibre 14/04/15 to 26/05/15
- Westnet NBN Fibre 22/01/15 to 14/04/15
- Westnet NBN Fibre 28/10/14 to 22/01/15
- Westnet NBN Fibre 30/09/14 to 28/10/14
- Westnet NBN Fibre 14/05/13 to 30/09/14
- Westnet NBN Fibre 01/09/12 to 14/05/13
NBN Fixed Wireless
- Westnet Residential NBN Fixed Wireless 27/03/24 to Current
- Westnet Residential NBN Fixed Wireless 24/05/23 to 27/03/24
- Westnet Residential NBN Fixed Wireless 17/05/23 to 24/05/23
- Westnet Residential NBN Fixed Wireless 23/11/22 to 17/05/23
- Westnet Residential NBN Fixed Wireless 30/12/19 to 23/11/22
- Westnet Residential NBN Fixed Wireless 29/10/19 to 30/12/19
- Westnet Residential NBN Fixed Wireless 06/09/19 to 29/10/19
- Westnet Residential NBN Fixed Wireless 08/02/18 to 06/09/19
- Westnet Residential NBN Fixed Wireless 13/12/17 to 08/02/18
- Westnet Residential NBN Fixed Wireless 10/10/17 to 13/12/17
- Westnet Residential NBN Fixed Wireless 31/08/17 to 09/10/17
- Westnet Residential NBN Fixed Wireless 31/03/16 to 30/08/17
- Westnet Residential NBN Fixed Wireless 26/05/15 to 31/03/16
- Westnet Residential NBN Fixed Wireless 14/04/15 to 26/05/15
- Westnet Residential NBN Fixed Wireless 22/01/15 to 14/04/15
- Westnet Residential NBN Fixed Wireless 28/10/14 to 22/01/15
- Westnet Residential NBN Fixed Wireless 30/07/13 to 28/10/14
- Westnet Residential NBN Fixed Wireless 20/02/13 to 30/07/13
NBN Satellite (no longer sold)
- Westnet Residential NBN Satellite 23/11/22 to 06/12/23
- Westnet Residential NBN Satellite 25/06/20 to 23/11/22
- Westnet Residential NBN Satellite 30/12/19 to 25/06/20
- Westnet Residential NBN Satellite 20/03/13 to 14/05/13
- Westnet Residential NBN Satellite 14/05/13 to 26/08/13
- Westnet Residential NBN Satellite 26/08/13 to 31/10/17
- Westnet Residential NBN Satellite 26/08/13 to 31/10/17
- Westnet Residential NBN Satellite 31/10/17 to 03/09/19
- Westnet Residential NBN Satellite 04/09/19 to 29/10/19
- Westnet Residential NBN Satellite 29/10/19 to 30/12/19
- Westnet Residential NBN Satellite 30/12/19 to 25/06/20
Westnet NBN Seniors Card
- Westnet Residential NBN Seniors Card 27/03/24 to Current
- Westnet Residential NBN Seniors Card 23/11/22 to 27/03/24
- Westnet Residential NBN Seniors Card 10/02/21 to 23/11/22
- Westnet Residential NBN Seniors Card 11/11/20 to 10/02/21
- Westnet Residential NBN Seniors Card 18/06/20 to 11/11/20
- Westnet Residential NBN Seniors Card 10/02/20 to 18/06/20
- Westnet Residential NBN Seniors Card 30/12/19 to 10/02/20
- Westnet Residential NBN Seniors Card 29/10/19 to 30/12/19
- Westnet Residential NBN Seniors Card 02/10/18 to 29/10/19
- Westnet Residential NBN Seniors Card 19/06/18 to 02/10/18
- Westnet Residential NBN Seniors Card 28/03/18 to 18/06/18
- Westnet Residential NBN Seniors Card 06/02/18 to 28/03/18
- Westnet Residential NBN Seniors Card 13/12/17 to 06/02/18
Phone
NBN Phone
- Westnet NBN Phone 15/05/24 to Current
- Westnet NBN Phone 11/06/20 to 14/05/24
- Westnet NBN Phone 30/12/19 to 11/06/20
- Westnet NBN Phone 13/03/18 to 30/12/19
- Westnet NBN Phone 10/01/18 to 13/03/18
VoIP
- Westnet VOIP 30/12/19 to Current
- Westnet VOIP 04/14/17 to 30/12/19
- Westnet VOIP 19/07/16 to 04/14/17
- Westnet VOIP 10/02/15 to 19/07/16
- Westnet VOIP 22/01/15 to 10/02/15
- Westnet VOIP 07/10/14 to 22/01/15
- Westnet VOIP 12/08/14 to 07/10/14
- Westnet VOIP 01/09/12 to 12/08/14
Fibre Phone (no longer sold)
- Westnet Fibre Phone 21/07/16 to 22/08/17
- Westnet Fibre Phone 28/10/14 to 21/07/16
- Westnet Fibre Phone 30/09/14 to 28/10/14
- Westnet Fibre Phone 12/12/13 to 30/09/14
Home Phone (no longer sold)
- Westnet Phone 30/12/19 to 22/09/20
- Westnet Phone 07/07/16 to 30/12/19
- Westnet Phone 05/07/15 to 07/07/16
- Westnet Phone 18/08/15 to 05/07/16
- Westnet Phone 10/02/15 to 18/08/15
- Westnet Phone 22/01/15 to 10/02/15
- Westnet Phone 14/02/14 to 21/01/15
- Westnet Phone 27/09/13 to 14/02/14
- Westnet Phone 01/09/12 to 27/09/13
Other
Combo (no longer sold)
Hardware (no longer sold)
Business
Mobile
Mobile Broadband (no longer sold)
Internet
Broadband
Westnet Business is now sold through iiNet Business.
Bonded DSL (no longer sold)
Naked (no longer sold)
- Westnet Business Naked 25/11/13 to 31/03/15
- Westnet Business Naked 03/10/12 to 25/11/13
- Westnet Business Naked 01/09/12 to 03/10/12
Off-Net ADSL2 Broadband (no longer sold)
- Westnet Business Off-Net ADSL2 Broadband 04/03/15 to 31/03/15
- Westnet Business Off-Net ADSL2 Broadband 10/02/15 to 03/03/15
- Westnet Business Off-Net ADSL2 Broadband 25/11/13 to 10/02/15
- Westnet Business Off-Net ADSL2 Broadband 01/09/12 to 25/11/13
On-Net ADSL2 Broadband (no longer sold)
- Westnet Business On-Net ADSL2 Broadband 04/03/15 to 31/03/15
- Westnet Business On-Net ADSL2 Broadband 10/02/15 to 03/03/15
- Westnet Business On-Net ADSL2 Broadband 25/11/13 to 10/02/15
- Westnet Business On-Net ADSL2 Broadband 21/06/13 to 25/11/13
- Westnet Business On-Net ADSL2 Broadband 01/09/12 to 21/06/13