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For help as a Westnet customer that has migrated iiNet, you’ll need to contact iiNet for sales and support.

iiNet Technical and Billing Support    
Phone: 13 22 58    
Available 24/7    
iiNet Sales    
Phone: 13 19 17    
Mon to Fri:
Sat to Sun:
National Public Holidays:
8am-11pm AEST
8.30am-8pm AEST
8.30am-8pm AEST
   

For help as an existing or former Westnet customer, you can contact our team using the support number below.

Westnet Support    
Phone: 1300 855 006    
Mon to Fri:
Sat to Sun:
National Public Holidays:
8am-9pm AEST
9am-5:30pm AEST
9am-5:30pm AEST
   

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process