Mobile SIM Only Plans

General for all plans:

All Westnet mobile plans are prepaid and auto-renew every month until you cancel. The recurring monthly plan fee is charged in advance, 7 days before the start of the next billing cycle.

Included Data:

Customers can only obtain 4G speeds when they use a 4G-ready phone. The quality and availability of some services and the speeds you reach will continually vary depending on many factors such as your location, your device capabilities, network congestion, network coverage or if you are roaming.

Westnet Mobile plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data. Once all included data has been used, data will not be available until your next monthly billing cycle, unless you purchase Excess Data. Tethering is permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service.

Westnet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. Westnet displays the information regarding usage to you at myaccount.westnet.com.au. Usage will generally appear in MyAccount within 48 hours. You are responsible for any usage irrespective of any warnings.

If you have any questions, please call Westnet Customer Support on 1300 786 068.

Excluded Usage:

These plans exclude excess data, calls to international numbers (except the Extra Large plan which includes standard calls to select international destinations for 100 minutes), SMS and MMS to international numbers, calls to satellite phones, third party content, video calls to standard Australian and international numbers, international roaming, directory assistance and other enhanced services. Calls and SMS to 19 numbers, diversion to international numbers, and premium SMS/MMS are not available.

Unlimited Usage:

Unlimited National Calls, SMS & MMS to Standard AU Numbers (includes 13/1300). Excludes premium services and video calls. Personal use only. Acceptable use policy applies.

Prepaid Balance:

In addition to your recurring monthly plan charge, you have the option to make additional prepayments for usage that is not within the included value for your plan, which will be classified as your “Prepaid Balance”. Minimum $10 top -up to Prepaid Balance required. You may top -up your Prepaid Balance when you purchase your service or any time at myaccount.westnet.com.au. If your service is cancelled, any unused balance of your Prepaid Balance will not be refunded.

Excess Data:

Westnet Mobile plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use up the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there are insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up.

Charges for Excess Data:

We will charge $10 out of your Prepaid Balance (if available) which will give you an extra 2GB to use for the remainder of the billing period.

Over 2GB excess data:

We will charge an additional $10 out of your Prepaid Balance (if available) which will give you an extra 2GB to use for the remainder of the billing period.

Extra Large Plan Inclusion – 100 Minutes of Standard International Calls:

The Extra Large plan includes 100 minutes of standard international calls to select countries each month. See International Call Rates at westnet.com.au/mobile-internationalrates for a full list of included countries. Countries may vary. Video calls and calls to satellite phones are excluded. Calls to excluded countries, or calls to included countries after the first 100 minutes, will be charged at Pay As You Go rates (charged from Prepaid Balance, if available). See International Call Rates at westnet.com.au/mobile-internationalrates for a full list of call rates.

International Roaming:

International roaming is not available on Westnet Mobile plans.

Included usage

• Unlimited calls, SMS and MMS to standard Australian numbers (includes 13/1300) (for use in Australia)
• Unlimited voicemail deposit and retrieval
• Included data as specified for the plan you have purchased
• 100 minutes of international calls per month (Extra Large Plan)

Standard rates apply for usage outside of the included calls and for excess data. Unused included calls and included data are forfeited at the end of each monthly billing period. Any unlimited usage provided is only for use in Australia.

Excluded usage

• Calls to international numbers (except Extra Large plan)
• Calls to international numbers after the first 100 minutes (Extra Large Plan)
• SMS and MMS to international numbers
• Calls to satellite phones
• Third Party content
• Video calls to standard Australian and international numbers
• International roaming, Directory Assistance and other Enhanced Services

Calls and SMS to 19 numbers, diversion to International numbers and Premium SMS/MMS are not supported.

Included data

Westnet plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data.

Mobile data is enabled by default on all Westnet plans. When using Mobile data, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and various other online services on your mobile phone. These services use data.

• If you exceed your plan's included mobile data value, additional excess data usage charges may be payable in accordance with the terms of the plan you acquire.
• Data usage includes combined upload & download data transfer.
• Any unused included mobile data in a month does not roll over into subsequent months and will be forfeited at the end of each monthly billing period.
• The data usage records in MyAccount may be delayed by up to 30 minutes.
• Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.

These Westnet mobile services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value for your plan (“Additional Prepayment”) up to the amount of the Additional Prepayment or the balance of it from time to time. You may make Additional Prepayment at the time of commencement of your service or at any time or times afterwards via the MyAccount section of the Westnet website. If you choose to make Additional Prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If your service is cancelled any unused balance of the Additional Prepayment (“Prepaid Balance”) will not be refunded to you but will be retained by Westnet. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Excess data

These plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.

Example of charges:

• 1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
• Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period

Westnet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. Westnet displays the information regarding usage to you (via MyAccount) 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.

For personal use only. Offer available to existing Westnet customers who sign up to a new $19.99, $24.99, $29.99 or $39.99 Westnet SIM Only mobile plan (‘Eligible Plan’) as an additional service, from 1 May 2021 until offer is withdrawn. Eligible customers receive 50% off Eligible Plan fees for the first 6 months (‘Discount’). Offer not available to customers who already have a Westnet mobile service. Discount for Eligible Plans include: $9.99/mth off plan fees on the $19.99 (Small) plan, $12.49/mth off plan fees on the $24.99 (Medium) plan, $14.99/mth off plan fees on the $29.99 (Large) plan and $19.99/mth off plan fees on the $39.99 (Extra Large) plan. Discount will be applied as a monthly recurring credit as long as you stay continuously connected to your chosen plan for the first 6 months. After 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your chosen plan. If you cancel or change your plan within the first 6 months, any remaining monthly discounts you have in connection with this offer will be forfeited. This offer cannot be used in conjunction with any other offer. Offer available online and by calling 13 19 60 only. Services subject to capabilities, network limitations and customer location. Offer not for commercial/resale purposes or exchangeable/redeemable for cash. Subject to change.

Free standard international calls to Ukraine

For personal use only. Free standard international mobile calls from Australia to Ukraine (+380) available to postpaid and prepaid mobile customers from 04/03/2022 AEDT 12:01AM (‘Offer’). Offer is available until withdrawn. Free standard international mobile calls offered by Vodafone, Kogan, Lebara, felix, TPG, iiNet, Westnet and Internode. If your service provider is TPG, iiNet, Westnet or Internode, please check your bill, and if you have been charged for any call to Ukraine during this time, please contact customer service who will apply the relevant credit for you. Exclusions: Premium calls, Premium SMS, SMS, MMS, video calls, calls to satellite phones, and international roaming in Ukraine. MBB, NBN and Tablet Plan customers are excluded from this offer. Services subject to device capabilities, network limitations and customer location. Prepaid customers must have an active mobile service. Not for commercial or resale purposes.