Call Rates
The rates on this page apply to you if you signed up to our mobile plans before 5th August 2020.
International call rates
These rates apply to outgoing calls to landlines or mobile phones made from within Australia on your Westnet Mobile service.
International roaming rates
These rates apply to mobile calls and data usage on your Westnet Mobile service while travelling outside Australia.
- Roaming usage is excluded from your plan's included value.
- Roaming applies to both making and receiving calls while overseas.
- To avoid unnecessary roaming charges, remember to switch off your phone's roaming feature when not in use.
Activating international roaming
Roaming is inactive by default for Westnet Mobile services. Before you travel, you'll be able to activate roaming on a permanent or 90-day basis.
Terms, fees and guarantees
All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
Mobile charges
| Once-off upfront cost of SIM card | $10.00 |
| Flagfall - connection cost of calls made from your mobile | 35c |
| National calls - includes any landline or mobile within Australia | 90c/min |
| Calls to 1300 and 13 numbers | 90c/min |
| Billing increment - how often we calculate the charges | 60 sec |
| Voicemail retrieval | 90c/min |
| SMS text message to anywhere in Australia | 25c |
| SMS text message to anywhere outside Australia | 35c |
| MMS message to anywhere in Australia | 50c |
| MMS message to anywhere outside Australia | 75c |
| 1223 Directory Assistance | 50c |
| Excess mobile data - downloads & uploads beyond your monthly allowance | $10/GB |
| International call rates | |
| International roaming rates | |
Included value coverage
All for use in Australia
Included standard call and SMS value covers:
- Standard calls to Australian landlines and mobiles
- Standard SMS messages to Australian mobiles within Australia
- Calls to 1300 and 13 numbers
- Voicemail and National Diversions
- Standard calls to International landlines and mobiles ($15 and $19.99 plans only)
- Standard SMS messages to International mobiles ($15 and $19.99 plans only)
Included standard call and SMS value does not cover:
- International Voice calls to fixed lines or GSM mobiles that switch/divert or re-route overseas
- Standard calls to International landlines and mobiles ($24.99, $29.99 and $37.99 plans only)
- Standard SMS messages to International mobiles ($24.99, $29.99 and $37.99 plans only)
- International Diversions
- International Roaming
- International Video Calling
- 124 YES (937), TrueLocal usage and Directory Assistance
- Content packs (unless specified in promotions)
- Mobile Internet Usage
- VoIP services and usage
- MMS messages to Australian and International numbers
- Premium calls/SMS/MMS and 19XX services
Included international call value covers:
- Standard calls to International landlines and mobiles
Included international call value does not cover:
- International Roaming
- International Video Calling
- International SMS or MMS
Call value usage is calculated at standard rates. The standard rates of your plan still apply if you exceed the included value in any one billing period.
Mobile internet data value covers:
- National data usage
Mobile internet data value does not cover:
- Data used while roaming internationally - prevailing rates apply for this service. More information can be found in the International Roaming section.
Fair use policy
We've partnered with Optus to deliver the mobile service, which requires coverage under the Optus Fair Use Policy. Your use of the Westnet mobile service means you also agree to the Optus Fair Use Policy.